Thank you for shopping with us! We take pride in the quality of our custom t-shirts, and we want you to be completely satisfied with your purchase. Please read our return and refund policy below:
We offer a 14-day return policy, meaning you have 14 days from the date of receiving your item to request a return.
Return Eligibility
To qualify for a return, your item must meet the following conditions:
- We do not accept returns for products that are made to order or personalized unless the item is defective or damaged.
- It must be in its original condition—unworn, unused, with tags, and in its original packaging.
- You must provide a receipt or proof of purchase.
To initiate a return, contact us at customersupport@threadtheoryshop.com. Once your return is approved, we’ll provide a return shipping label along with detailed instructions. Items sent without prior approval will not be accepted.
For any return-related queries, feel free to reach out to us at customersupport@threadtheoryshop.com.
Damages & Issues
Please inspect your order upon delivery and notify us within 7 days if:
- Your item is defective, damaged, or incorrect size/design is shipped.
- There are missing items in your order.
Contact us as soon as possible so we can resolve the issue promptly.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods (e.g., food, flowers, plants).
- Custom or personalized products (e.g., special orders, engraved items).
- Personal care items (e.g., beauty products).
- Hazardous materials, flammable liquids, or gases.
Additionally, sale items and gift cards are non-returnable. If you have any questions regarding a specific item, please contact us before making a return request.
Exchanges
The fastest way to get a replacement item is to return the original item first. Once your return is approved, you can place a new order for the item you want.
Refunds
Once we receive and inspect your return, we will notify you regarding the approval status of your refund. If approved, the refund will be processed automatically to your original payment method.
Note: Refunds may take some time to reflect in your account, depending on your bank or credit card provider.
Once you read and satisfy the criteria, Fill the following form for refund/return requests.